IBTC’s Terms and Conditions are aligned to the Electronic Communication and Transaction Act 2002 (“the ECTA”) and the Consumer Protection Act of 2008 (“the CPA”).

Terms and Conditions

IBTC’s Terms and Conditions are aligned to the Electronic Communication and Transaction Act 2002 (“the ECTA”) and the Consumer Protection Act of 2008 (“the CPA”).

Terms and Conditions
  • IBTC’s Terms and Conditions are aligned to the Electronic Communication and Transaction Act 2002 (“the ECTA”) and the Consumer Protection Act of 2008 (“the CPA”).
  • The terms and conditions (“Terms and Conditions”) will cover your use of the IBTC website located at the domain name www.ibtc.co.za (“the website”). By accessing and using the website and by making payment to IBTC in accordance with the payment instructions provided on your invoice you agree to be bound by the Terms and Conditions.
  • IBTC reserves the rights to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. It is your responsibility to periodically check these Terms and Conditions and should you continue to use the website following the posting of changes or updates, your use will be considered notice of your acceptance to abide by and be bound to these Terms and Conditions including the changes/updates.
Limited Licence to General Users
  • IBTC grants you, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content of this website for personal, non-commercial and information purposes only. Any unauthorised use terminates this license. This website and its content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of IBTC.
Privacy Policy
  • It is the policy of IBTC not to share, distribute or sell our Clients’ particulars to any 3rd Party. IBTC will however use the Clients’ details to inform and update the Client with any relevant information
  • The IBTC website uses the following Google Analytics features based on Display Advertising: Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration or Google Analytics Demographics and Interest Reporting. Using the Ads Settings, visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads. Please also refer to Google Analytics’ currently available opt outs for the web.
  • The IBTC website makes use of remarketing to advertise online. Third-party vendors, including Google, may show our ads on sites across the Internet.
  • The IBTC website and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on past visits to the IBTC website.
  • The IBTC website and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to your site.
  • It is the policy of IBTC not to share, distribute or sell our Clients’ particulars to any 3rd Party data from Google’s Interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics.
Complaints Policy
  • It is the policy of IBTC to always investigate to our best ability any complaint brought to our attention in writing. Please view our complaints procedure document here or you may email our Student Services Department at [email protected].
Liability
  • The Client is personally responsible for all their belongings and equipment while at any of IBTC’s premises. IBTC shall not be held responsible for any loss of or damage caused to any property belonging to the Client.
  • The Client shall have no claim against IBTC and the Client hereby indemnifies and holds IBTC free from liability in respect of any loss, damage or claims arising from death, injury or property damage sustained while on IBTC premises.
Registration for Courses, Exams at our Centres and Placing of an Order for Study Material
  • If you wish to register for any of the courses facilitated by IBTC and/or to order any study material, institute fees or distance learning product you must complete the relevant registration form and make payment of the prescribed fee in accordance with our payment policy set out hereafter. Upon registration and/or placing your order you will be considered a Client of IBTC and will at all times be subject to the Terms and Conditions set out herein.
  • IBTC is a certified Exam Centre in Cape Town (Sandton pending), a licensed ACCA CBE centre. Should the Client pay IBTC for any exam or assessment fees, the Client is solely responsible for registering themselves with the relevant exam centre and examining body.
Placing an order for Exam Fees
  • The Client remains solely responsible to ensure that they are registered in time for the right subject at the right venue on the right date and that all assessment fees have been paid over to the Department of Education by the right date prior to any exams.
  • Should the Client pay IBTC any Department of Education exams fees, IBTC will pay these fees over to the Department of Education once the exam fee has been paid for by the Client and as and when the Client indicates he/she wishes to register for the exam.
  • Should the Client pay IBTC for Department of Education exam fees, it is the Client’s responsibility to register as a student and/or for the exam with the Department of Edcation via IBTC. Students may be liable for any difference in fees due to an increase in Department of Education exam fees.
  • Should any Department of Education fees be incorrectly allocated on a student’s account the Client needs to correspond with the Department of Education directly to rectify the matter.
  • Should you wish to make any changes to your order post payment, you will need to request these changes via email and send to [email protected]
Returns, Exchange and Refund Policy – Cooling Off Period
  • As per Section 44 of the ECTA, the consumer’s right to a cooling off period does not apply to electronic transactions for the sale of books or CDs
  • IBTC will replace any faulty books or CDs in exchange for the original, based on confirmation of the published material.
Cancellation Policy – Evening Classes and Saturday Classes
  • The Client has 18 months from date of conclusion of agreement to make use of their booked study products. This includes distance learning, online learning and face-to-face classes. IBTC reserves the right to cancel selected products should the Client not make use of it within the 18 months
  • The Client shall inform IBTC of any cancellation and deferments in writing.
  • Orders cancelled within 7 working days after date of conclusion of the agreement, without having received any course material and prior to classes starting, will be entitled to a full refund/credit within 14 working days from date of cancellation, less a 15% cancellation fee.
  • Orders cancelled within 7 working days after having received any course material and prior to the start of classes, will be entitled to a 75% refund/credit within 14 days from date of cancellation. IBTC does not award refunds on online or printed material. IBTC does not exchange any online or printed material. IBTC does not accept returned printed material.
  • Orders cancelled within 7 working days after having received course material and after classes have commenced (for the specified semester) may be entitled to a 50% refund/credit within 14 working days from date of cancellation, subject to the return of the course notes at the Client’s own cost to the IBTC Head Office in Cape Town.
  • Orders cancelled more than 7 working days after having received the course material and after classes have commenced (for the specified semester) will not be entitled to a refund/credit. IBTC does not award refunds on material or exchange any books and does not accept returned books.
  • The Client may defer a classroom course (or bookings of a similar nature) at no extra cost for a period of up to 6 months or one semester, provided that IBTC shall be informed of such deferment at least 2 weeks prior to the start of classes. If material has already been dispatched the Client will not receive any further material for the new semester to which they have deferred. Should updated material be available, the Client will be entitled to purchase the updated versions at their own additional cost.
  • Should the Client wish to defer their class less than 2 weeks prior to or less than 7 days after the start of class, they will incur a 25% deferment fee. If material has already been dispatched the Client will not receive any further material for the new semester to which they have deferred. Should updated material be available, the Client will be entitled to purchase the updated versions at their own additional cost.
  • Should the Client not request a deferment prior to the start of class and if they do not attend any classes for the semester without informing IBTC of a possible deferment, they are not eligible for any refund or deferment of classes to another semester.
  • Should classroom courses not achieve their required minimum numbers, which will be determined at the sole discretion of IBTC, then the Client will be allowed to defer to another semester or to receive a credit (less the material costs) for use on another course of a similar nature.
Cancellation Policy – Home Study / Blended learning
  • The Client has 18 months from date of conclusion of agreement to make use of their booked study products. This includes distance learning, online learning and face-to-face classes. IBTC reserves the right to cancel selected products should the Client not make use within the 18 months.
  • The Client shall inform IBTC of any cancellation and deferments in writing.
  • Orders cancelled within 7 working days after the date of conclusion of the agreement, without having received any material, will be entitled to a full refund within 14 working days from date of cancellation, less a 15% cancellation fee.
  • Orders cancelled within 7 working days after having received material are entitled to a 50% refund/credit within 14 working days of from date of cancellation.  IBTC does not award refunds on material or exchange any books and does not accept returned books
  • Orders cancelled more than 7 working days after having received the material will not be entitled to any refund/credit. IBTC does not award refunds on material or exchange any books and does not accept returned books.
  • Clients may defer home study bookings (or bookings of a similar nature) at no extra cost for a period of up to 6 months or one semester, provided that IBTC shall be informed of such deferment within 7 working days after the date of conclusion of the agreement. If material has already been dispatched the Client will not receive any further material for the new semester to which they have deferred. Should updated material be available, the Client will be entitled to purchase the updated versions at their own additional cost.
  • Should the Client wish to cancel their membership with CIMA, ACCA or ICB, it is the Clients full responsibility to do so directly with the relevant institution.
Passed Assured Promise
Evening Classes and Saturday Classes

To qualify for our Pass Assured Promise, the client needs to have achieved 90% attendance, have submitted all three tests, achieved 50% or higher and have attempted the exam directly following the course for which classes were attended..

Our promise: If the Client is unsuccessful in their exam, the Client may then come back to IBTC’s classes for that subject for free in the following semester.

Please note: The client will not receive any new study material for their class.

If the Client wishes to apply for the Pass Assured Promise they need to email [email protected] with their request.

CIMA ICSs – The client must have completed and submitted steps 1 to 5 on the Achievement Ladder by the relevant submission dates and scored at least 40% on each step.

Our promise: If the client is unsuccessful in their exam, the client may book and commence a free online course within 3 months of having taken and not passed the relevant exam.

Please note: No new hard-copy study material will be provided.

If the Client wishes to apply for the Pass Assured Promise they need to email [email protected] with their request.

Home Study / Blended Learning

To qualify for our Pass Assured Promise, the client needs to have attended all three exam prep classes (if a Blended Learning programme was purchased) submitted all three tests and achieved 50% or higher, and have attempted their final exam directly following the course for which classes were attended.

Our promise: The client may receive 3 additional months of tutor support and can attend the exam prep classes again if this was included in the original package.

If the Client wishes to apply for the Pass Assured Promise they need to email [email protected] with their request.

Pass Rate Policy
  • IBTC obtains pass rate information on all IBTC Clients from the Department in order to monitor pass rate performance. Should a Client not wish for this data to be obtained, the Client should email [email protected] expressing this.
Payment Policy
  • The Client shall inform IBTC of any amendments to their payment plan in writing. Any changes to banking details need to be completed on a new debit order form.
  • All amounts shall be inclusive of VAT unless otherwise stated, with the exception of CIMA institute fees which will be shown exclusive of VAT.
  • Proof of payment for all class bookings must be received in full at least 7 working days ahead of the course start date in order to confirm a place on the course.
  • Should payment be made via electronic transfer, it should be paid directly to IBTC at the banking details provided on each invoice with the booking number as a payment reference.
  • Any changes with regard to your payment plan needs to be done 7 days prior to the actual collection date.
  • Any credit held by IBTC will be valid for a period of 12 months from the date of notification to the Client.
  • Any payment plan and debit order agreement will be run until the relevant invoice is paid in full regardless of the set schedule – this is to account for any rejections or non-payments. You will ensure that sufficient funds will be available in your nominated bank account.
  • IBTC may request any additional information to complete your debit order form.
Deliveries and Collections from our registered offices in Cape Town
  • Clients purchasing material must indicate a physical delivery address (where someone will be available to sign for the package anytime between 9am and 5pm) at which address the material will be delivered. Clients who will be collecting material may do so from our registered offices. In this case IBTC staff will inform you when your study material is ready for collection.
  • Study material will be dispatched once the last item included in the booking is available for dispatch. Early dispatch of in-stock material will occur at the sole discretion of IBTC. In all instances, IBTC endeavours to provide you with the most up-to-date study material available as soon as possible. This may cause delays when IBTC is awaiting updated material to be received from suppliers. Please familiarise yourself with the study material availability prior to making payment.
  • IBTC’s free shipping policy is only available within South Africa.
  • IBTC’s free shipping policy is only available on original orders and does not apply to any amendments to orders once the initial material has been dispatched. Should the amendment allow for subjects to be swapped, the Client will be responsible for delivering the material to the IBTC Head Office in Cape Town and the Client will incur an additional postage fee which needs to be paid in full by the Client, prior to the additional material being dispatched from the Head Office.
  • Should you request delivery of material to a country outside South Africa, you will receive an additional invoice for international shipping once your booking has been confirmed. Please be aware that Clients may be subject to import fees when collecting their material from customs in the country of delivery.
Copyright and Limited Licence to Clients
  • All CIMA, ACCA and CFA study material is printed under license from BPP Holdings Plc (Registration Number 1245304) (“BPP”) and is protected by copyright laws (“Proprietary Works”). As such, all study material purchased from IBTC is for the Client’s use only.
  • All such Proprietary Works, and the compilation of the Proprietary Works, is protected by South African and international copyright laws. All rights in and to the Proprietary Works is reserved and retained by IBTC and BPP. Except as specified in these Terms and Conditions, a Client is not granted a license or any other right including without limitation under Copyright or other Intellectual Property Rights in or to the Proprietary Works.
  • Subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right is granted to Clients, who ordered the Proprietary Work and made payment of the fee in terms of IBTC’s payment policy, to use the Proprietary Work collected from or delivered by IBTC.
  • The Proprietary Work may under no circumstances be reproduced, duplicated, copied, resold, visited or otherwise exploited by the Client.
  • Any unauthorised use of the Proprietary Works will terminate this license with immediate effect.
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